Quality Engineer

Quality Engineer


Department: Quality

Reporting to: Product Quality Manager

Location: CIL House, Andover

Contract: Permanent

Hours: Monday - Thursday: 08:30 - 17:00
Friday: 08:30 - 15:30

Purpose of Role:

As Quality Engineer, you will support the development and maintenance of Custom Interconnect Limited’s (CIL) Business Management System by promoting and developing a positive Quality culture within the organisation. More specifically;

  • Supporting all other departments to ensure they remain compliant to the accreditations strategic to CIL. Primarily, the AS9100, ISO 9001, ISO 13485 (Medical Devices) accreditations for the Company and such other schemes or programs which arise through Customer or market needs of the business such as IATF 14969.
  • Leading product quality in production, which would include containment, investigation, correction, implementation, and validation of corrective actions.
  • Assisting in the development of a Continuous Improvement culture throughout the Business.
  • Supporting the introduction of Customer lead Quality Initiatives such as Total Preventative Maintenance.

Key Accountabilities of the role include, but are not limited to;

  • To assist with the maintenance and development of CIL’s Quality Management Systems through the following activities:
    • Developing operational procedures for all departments,
    • Developing a detailed understanding of all of CIL’s manufacturing processes, customers and products,
    • Developing, maintaining, monitoring, and reviewing Quality Manufacturing Plans and PFMEAs for key products,
    • Supporting the production departments to ensure all control measures are followed (material expiration, training records, preventative maintenance, etc.),
    • Conducting Quality spot-checks within the production departments, such as:
      • Internal spot/scheduled audit of a process or team
      • Direct inspection of work-in-progress or completed assemblies
      • Direct measurement of a process e.g. wire bond pull-test
    • Ensuring calibration of equipment is audited at CIL,
    • Conducting procedural and product audits to ensure conformity to CIL’s standards,
    • Identifying common/repeat issues and conducting the appropriate level of investigation to address the root cause, suggesting, and implementing the appropriate corrective actions, and verifying the effectiveness of the changes,
    • Dispositioning any non-conformities within the business through liaison with internal stakeholders,
    • Liaising with CIL’s suppliers to bring quality concerns to their attention, as well as conducting planned supplier audits,
    • Supporting CIL’s Customer communications/enquiries about CIL’s Quality Management Systems, including product complaints,
    • Identifying risks to the business through involvement within the New Product Introduction, Sales Order Reviews and Change control procedures,
    • Assisting with inspections at various points of the manufacturing stages to support the business needs, such as goods inwards, in-process inspection, and counterfeit inspection,
    • Supporting the management and release of the Business Management systems documentation into the company intranet,
    • Communicating any findings to internal and external stakeholders, at all levels of the business.
  • To support in the introduction of any accreditations deemed necessary to reach CIL’s strategic direction.
  • To support the compilation and review of strategic company and departmental KPIs.
  • To identify and highlight opportunities for improvement in their day-to-day activities.
  • To work closely with all other departments to ensure cohesion and synergy between teams to achieve quality product to the customer on time.
  • To undertake any other training/education identified by the company for career progression.

For the full Person Specification, see here


  • Ideally educated to HNC level (Level 4) in a discipline beneficial to the Company’s needs, such as Electronics Engineering
  • Ideally holds IPC qualifications in electronics engineering or equivalent.
  • Experience (minimum 2 years) in a quality position within a manufacturing/engineering environment.
  • Experience working within one of the following regulated industries: ISO 9001, AS 9100, ISO 13485, IATF 16949.
  • Experience in problem solving and investigation tools such as 8D, CAPA, 5-Whys.
  • Experience in quality systems auditing.
  • Experience in inspection, including first article inspection.
  • Experience in planning and conducting supplier audits.
  • Proficiency in Microsoft Office (or equivalent), data handling and analysis.
  • Demonstrable ability to communication with internal and external stakeholders at all levels of the business





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